DAY4. TED: "How to lead in a crisis" 1-20

출처: www.ted.com/talks/amy_c_edmondson_how_to_lead_in_a_crisis/transcript

Transcript of "How to lead in a crisis"

We think of a great leader as the unwavering caption who guides us forward through challenge and complexity.

 

Confident, unwavering leader, armed with data and past experience have long been celebrated in business and politics alike.

 

But, sometimes and certainly now, a crisis comes along that is so new and so urgent that it upends everthing we thought we know. 

* come along: 나타나다

* upend: ~을 뒤엎다

 

One thing we know for sure is that more upheavals are coming

* upheavlas: 격변. 대변동 

 

In a completely interconnected world, a single political uprising, a virial videod, a distant tsunami, or a tiny virus can send shock waves around the world 

 

Upheaval creates fear, and in the midst of it people crave security which can incline leader toward the usual tropes of strength, confidence, constancy.

* in the midst of: ~한 가운데에

* incline to/toward sth: to think that a belief or opinion is probably correct , ~쪽으로 기울다

* constancy: 일관성 

 

but it won't work.

 

We have to flip the leadership playbook. 

 

First, this type of leadership requires communicating with transparency, communicating often.

* transparency: the charateristic of being easy to see through,투명

 

So how can leaders lead when there is so little certainty, so little clarity?

 

Whether you are a CEO, prime minister, a middle manager or even head of school, upheaval means you have to ramp up humility.

* ramp up: ~을 늘리다, 증가시키다

* humility: 겸손한

 

When what you know is limited, pretending that you have the answer isn't helpful.

 

Amidst upheaval, leaders must share what they know and admit what they don't know.

* Amidst: ~속에, 가운데

 

Paradoxically, that honesty creates more psychological safety for people, not less.

 

For example, when the pandamic devastated the airline industry virtually overnight.

 

CEO of Delta Airlines Ed Bastain ramped up employee communication despite having so little clarity about the path ahead, facing truly dire results.

* dire: 심각한

 

At one point in 2020, losing over a hundred million dollars a day, it would have been far easier for Bastian to wait for more information before taking action. 

 

but effective leaders during upheaval don't hide in the shadow.

 

In fact, as Bastian put it, it is far more important to communicate when you don't have the answer when you do .

 

Second, act with urgency despite incomplete information.

 

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#1 위기의 주부들 시즌, "나를 이해시켜 볼래?"

 

You (have) no idea what my life is like.

Well, why don't you enlighten me? You're beautiful and you have more money than you can spend.

* enlighten: (설명하여) 이해시키다.

You have a husband who adores you.

* adore: 흠모(사모하다), 아주 좋아하다 

No, he doesn't adore me. He adores having me.

That's a rationalization and you know it.

* rationalization: 합리화 

 

출처: www.youtube.com/watch?v=4Gib0Qg9SyQ&list=PLApaQdjnZIuAHzVCcsyU8jqSJ3NV4vVnV